How do I return a product?

If you wish to return an item to Ecig One, please raise a RMA via your order page once you've logged in. This will allow your order to be tracked as it's returned and significantly speeds up the return process.

Our returns address is:

Ecig One Returns
Coney Green Business Centre,
Wingfield View,
Clay Cross,
Chesterfield,
S45 9JW

Return Exceptions

  • Some items can not be returned if they are opened unless faulty.
  • Merchandise that has been used or altered may not be accepted for return or exchange.

Faulty items

  • Please allow 48 hours after we have received your item to investigate the fault, you will be credited or a replacement sent out once your item has been tested as faulty.
  • If an item is found not to be faulty, it will be returned to you via Royal Mail 2nd class tracked service and will not be eligible for a refund or replacement.
  • We offer 30 days warranty on all regulated box mods and electronic cigarettes.
  • We offer 7 days warranty on all other products (excluding batteries and E-liquid)

Restocking Fee

  • All items are subject to a 10% restocking fee, this will be deducted from your refund.
  • We also do not refund the original shipping and handling that you paid on the order.

Still need help? Contact Us Contact Us