What are the available delivery options?
Here at Ecig One, we want you to receive your order as quick as possible and have the following delivery options:
|Royal Mail Second Class Signed For||2-4 working days (signature required)||£2.99 ( FREE on orders over £30 for UK and offshore ) 2.30pm cut off|
|Royal Mail First Class Signed For||1-3 working days (signature required)||£3.99 and £3.50 upgrade over £30 ( FREE on orders over £60 for UK and offshore) 2.30pm cut off|
|DPD UK Mainland (Next working day)||Delivery next working day(1hr time slot fully tracked )||£5.40 and £3.50 upgrade over £30 (3.30pm cut-off) ( FREE on orders over £60)|
|DPD UK Mainland (Sat/Sun)||Order must be placed before Friday 4pm||£7.50 (4.00pm cut-off friday)|
|Royal Mail EU Signed For||Dependent on destination* (4-10 day)||£9.99 (free on all orders over £100)|
|Royal Mail Special Delivery (Non-Mainland)||Next day Mon-Fri||£7.50 (2.30pm cut-off)|
Working days are defined as Monday – Friday. We post all Royal Mail orders up-to 3pm, any items after 3pm Friday & before 10am Saturday, they will be posted Saturday. Anything after 10am Saturday will be posted Monday.
DPD Next Working Day (1hr Time slot fully tracked) these are processed between Monday & Friday with a cut off time of 4.00pm ( not 3pm like royal mail).
We are currently offering free UK delivery on all orders over £30 with royal mail 2nd class signed for with the option to upgrade to a better faster service over £60 is free delivery via 1st class or dpd.
*If an item is returned to us by your local delivery office, we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local delivery office, this will be the responsibility of the customer to resolve the issue.
We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on: firstname.lastname@example.org or log on to chat we can ship anyway you wish if our regular service isn't what you want.
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence. If you require any clarification regarding ' Dispatch & Deliveries' please feel free to contact us via our contact link above. Royal Mail Recorded cover is £25, Royal Mail Special Delivery cover is £500. Claims for lost deliveries can only be made after 28 days following the shipped date, it is up to you as a customer to ensure you select the delivery service relevant to the order value and Ecig One is not liable for lost deliveries. It is at Ecig One discretion to resend lost orders that have not been covered by the relevant delivery service.
Please ensure your E-Mail is correct to receive tracking information.
* Excludes high end mods over £100.